Empowering Learners with Transparent Support
We value your feedback, concerns, and suggestions — they help us improve and evolve.
Objective
At Codedge Academy, we are committed to delivering world-class education and learner support. This policy outlines how learners can escalate unresolved queries and raise formal complaints, ensuring a fair, transparent, and responsive process.
Our Commitment
What Qualifies as a Complaint?
A complaint is any expression of dissatisfaction regarding Codedge Academy's services, programs, or support that could not be resolved through standard channels.
Query Escalation Matrix
General Support
Raise your query through:
- Live Chat available on our official website or LMS
- Support Helpline provided to enrolled learners
Escalate via Email
If your query remains unresolved or unsatisfactory:
Note: Complaints will only be accepted after following the escalation process.
How to Lodge a Formal Complaint
If you're dissatisfied with our services after following the escalation process, you can submit a formal complaint via:
Postal Address
Codedge Academy, Plot No. 4, 2nd FloorMinarch Tower, Sector 44
Gurugram, Haryana, India - 122003
We encourage written complaints for clear documentation.
Required Details for Complaints
Our Complaint Handling Process
We follow a structured, learner-first approach:
Acknowledge your complaint within 3 business days
Review and request additional information (if required)
Conduct an impartial investigation
Respond with findings and actions taken within 30 business days
Document your complaint for quality improvement
Implement corrective actions where needed
Delays due to missing information will be communicated promptly.
Your Privacy Matters
All complaints are handled confidentially. Your personal information is protected under data privacy regulations and used only for resolving your concern.
Need Help or Follow-up?
You can inquire about the status of your query or complaint anytime by emailing support@codedge.academy
We believe in accountability and constant improvement, ensuring your voice shapes the future of Codedge Academy.